We want you to shop with confidence. Our return and refund process is simple, clear, and customer-friendly. All orders delivered within the United Arab Emirates are covered under the policy below.
Return Window:
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You can request a return within 14 days of receiving your order.
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Return is valid only if the product is unused, undamaged, and in its original packaging.
Eligible Reasons for Return:
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Item arrived damaged or broken
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Item is defective or stops working on arrival
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Wrong item or wrong variant was delivered
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Item is not as described on the website
Non-Eligible Returns:
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Used products
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Items damaged due to customer handling
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Missing original packaging or accessories
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Products bought on final clearance (only if stated)
Refund Process:
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Once the returned item is received and inspected, your refund will be processed.
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Refunds are issued via the same payment method you used, or store credit if preferred.
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Processing time may vary depending on courier and inspection.
Replacement Option:
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Customers may choose a replacement product instead of a refund if the item is faulty or incorrect.
How to Request a Return:
For all return or refund inquiries, contact us directly at:
United Arab Emirates
+92 334 3231794